Chromebook Support

Troubleshooting Your Chromebook:

1. Check to be sure you are on the LSSD-CB network; It should connect automictically
2. Sign out and re-authenticate to your device (Steps below)
   Select the time in the bottom right of the screen
   Click Sign out
   A message will appear on the screen; Click on Sign out now button
   You will be brought to the main login screen
   Log back in to your Chromebook (the device will find the default network)
   Allow all 3 tabs to fully load in Google Chrome before opening or closing any other pages (All 3 pages need to fully load)

If the re-authentication does not work, you can reset your device
(this takes about 5-10 minutes)
Here are the steps to PowerWash (completely reset) a Chromebook:

1. Power on the Chromebook
2. Esc + Refresh + Power (refresh is the 4^thbutton from the top left)
3. Select “Recover using an internet connection” When asked to insert a recovery USB, type Ctrl + D
4. Hit Enter for the defaults for the Chromebook to reboot
5. Click Get Started
6. Select a Network (use the Public network at school, but any open network will work remotely)
7. Accept Terms of Service
8. Enrollment will start, Enterprise Enrollment Complete will appear, Click Done

Chromebook Responsibility and Care Instructions:

Screens

Screens on all devices should only be cleaned with a soft, clean cloth.
Chemical cleaners or liquids, including water, should not be used on any device.
Make sure you don’t have anything between the screen and keyboard as you close the Chromebook.
Do not stack items or put weight on the device. Chromebooks should not be stacked or wedged tightly into a backpack.
To keep the screen clean, avoid touching it with your fingers.
All repairs must be completed through the school district’s Technology Department. Due to warranty guidelines, students and/or their families must not complete or arrange for any repairs. If repairs need to be made to a device, bring the broken device to your student’s school library to be checked in for repairs.
If you need help with a Chromebook, bring your device to school and a technician will help you

Charging Cables

Be sure the Chromebook is charged for the next school day.
Be careful and gentle as you connect and disconnect the power cord. Avoid bending the charger’s cord at sharp angles and never force the connection.
­If the battery is not charging, try removing the charging cable and fully reinserting it. Do not wiggle the power cord while it is plugged in.
The Chromebook should be in a ventilated space while charging. Do not charge the Chromebook while it is stored in a backpack or other carrying case.
Do not insert things into openings (ports) of the Chromebook that are not designed for that port (pens, erasers, etc.)

Prevent Drops

You are strongly encouraged to use a case as added protection for your Chromebook. Even if your Chromebook is in a case, always avoid dropping it.
Keep your Chromebook away from the edges of tables and desks.
Use both hands when moving the Chromebook. It is safer to close the Chromebook before moving.
Never lift or carry the Chromebook by the screen to prevent screen damage.

Exposure Risks

Liquids, food, and other debris can damage the devices. Devices should be kept away from such material at all times.
Use the Chromebook on a flat stable surface. Do not use the Chromebook in your lap or on a pillow because the device needs sufficient ventilation and air circulation.
Devices should not be exposed to extreme temperature conditions. Do not leave a device in an area that would have temperatures below freezing or above 95 degrees. Devices should never be left in a vehicle overnight.
Keep magnetic devices away from your Chromebook.

Chromebook Responsibilities

Your Chromebook is Assigned to You
The Chromebook is assigned to you for your use alone.
Don’t allow others to use your Chromebook.
Remember you are responsible for any damage or misuse.
Keep devices away from small children and pets.
Do not remove the Library Barcode, serial tag or any other identifying labels
Do not put permanent stickers on your device or mark it permanently in any way.